SPARKY CAR WASH — PRIVACY POLICY

1. Introduction

Sparky Car Wash (“we”, “us”, “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.

By using our website at https://sparkywash.com.au/, making a booking, or engaging our services, you agree to the collection and use of your information as described in this Privacy Policy.

We encourage you to read this policy carefully. If you have any questions or concerns, please contact us directly using the details above.

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2. What Personal Information We Collect

We only collect personal information that is reasonably necessary for us to provide our mobile car detailing services and operate our business. The types of personal information we may collect include:

Contact Information

• Full name
• Residential or business address (for service delivery)
• Phone number
• Email address
• Suburb and postcode

Booking & Service Information

• Vehicle make, model, year, and colour
• Type of service requested
• Preferred appointment date and time
• Special instructions or requests
• Service history with Sparky Car Wash

Payment Information

• Payment method (e.g. credit card, bank transfer, cash)
• Transaction records
• Invoice and receipt details

🔒 Please note: Sparky Car Wash does not store full credit card numbers or sensitive payment card data. All online payments are processed through secure third-party payment providers.

Website Usage Information

• IP address
• Browser type and version
• Pages visited and time spent on our website
• Referring website or search terms used to find us
• Device type (desktop, mobile, tablet)

Communications

• Enquiries submitted via our contact form or email
• Feedback and reviews you provide
• Records of phone or email correspondence with our team

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3. How We Collect Your Personal Information

We collect personal information in the following ways:

Directly from you when you:

• Make a booking online, by phone, or by email
• Submit an enquiry or contact form on our website
• Call or email us with a question or request
• Provide feedback or leave a review
• Subscribe to our email newsletter or promotional communications

Automatically when you:

• Visit and browse our website (via cookies and analytics tools — see Section 8)

From third parties including:

• Online booking platforms or scheduling tools we use to manage appointments
• Google or social media platforms if you contact or review us through those channels
• Payment processors who facilitate transactions on our behalf

We will not collect your personal information without your knowledge, and we will not collect more information than we reasonably need.

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4. Why We Collect and Use Your Personal Information

Sparky Car Wash collects and uses personal information for the following purposes:

To provide our services:

• Processing and confirming your booking
• Delivering our mobile car detailing service at your nominated location
• Communicating appointment details, reminders, and follow-ups
• Responding to your enquiries and requests

To manage our business:

• Processing payments and issuing invoices and receipts
• Maintaining accurate service and customer records
• Managing complaints or disputes
• Improving our services based on customer feedback

To communicate with you:

• Sending booking confirmations and appointment reminders
• Following up after a service to ensure your satisfaction
• Sending promotional offers, service updates, or newsletters (only where you have consented to receive these)

To meet our legal obligations:

• Complying with applicable Australian laws and regulations
• Maintaining financial records as required by the Australian Taxation Office (ATO)
• Responding to lawful requests from government or regulatory bodies

To improve our website and marketing:

• Analysing how visitors use our website to improve user experience
• Understanding which services and content are most relevant to our customers
• Running targeted advertising campaigns (see Section 8)

We will only use your personal information for the purpose for which it was collected, or for a directly related secondary purpose that you would reasonably expect.

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5. How We Store and Protect Your Personal Information

Sparky Car Wash takes the security of your personal information seriously. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.

Security measures we use include:

• Secure, password-protected systems and devices for storing customer records
• Encrypted email communications where applicable
• Secure third-party booking and payment platforms with their own security protocols
• Limiting access to personal information to only those team members who need it to perform their role
• Regular review of our data handling and security practices

Where we store your information: Your personal information is primarily stored within Australia. Where we use third-party software or cloud services that may store data overseas, we take reasonable steps to ensure those providers maintain appropriate security standards consistent with the Australian Privacy Principles.

How long we keep your information: We retain your personal information for as long as it is reasonably necessary to provide our services and meet our legal obligations — typically for a period of 7 years in line with Australian taxation record-keeping requirements. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it securely.

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6. Sharing Your Personal Information

Sparky Car Wash does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Ever.

We may share your personal information with trusted third parties only where necessary to operate our business, including:

Service providers and business partners:

• Online booking and scheduling platforms
• Payment processing providers (e.g. Stripe, Square, PayPal)
• Email and SMS communication platforms
• Accounting and bookkeeping software providers
• Website hosting and analytics providers

Professional advisors:

• Accountants, lawyers, or business advisors where required for legal or financial compliance

Regulatory and government bodies:

• Where we are required by law to disclose information to Australian government agencies, courts, or law enforcement bodies

All third parties we share information with are required to handle your personal information in accordance with applicable privacy laws and are not permitted to use it for any purpose beyond what we have engaged them for.

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7. Marketing Communications

From time to time, Sparky Car Wash may send you promotional emails, SMS messages, or other communications about our services, special offers, seasonal promotions, or new packages — but only where you have provided your consent to receive such communications.

Your choices:

• You may opt out of marketing communications at any time by clicking the “unsubscribe” link in any email we send, or by contacting us directly at info@sparkywash.com.au Opting out of marketing communications will not affect your ability to receive transactional communications related to your bookings and services

We comply with the Spam Act 2003 (Cth) in all electronic marketing communications.

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8. Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use our site.

What are cookies? Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and gather anonymous usage data.

Types of cookies we use:

Google Analytics: We use Google Analytics to collect anonymous data about website traffic and user behaviour. This data does not identify you personally. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on available at tools.google.com/dlpage/gaoptout.

Managing cookies: Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies at any time, though doing so may affect the functionality of our website. Please refer to your browser’s help documentation for instructions on managing cookie settings.

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9. Accessing and Correcting Your Personal Information

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of personal information that is inaccurate, out of date, incomplete, or misleading
• Request deletion of your personal information, subject to our legal record-keeping obligations

To make a request to access, correct, or delete your personal information, please contact us at:

📧 info@sparkywash.com.au

📞 +61 432 680 830
 ✉️ Sparky Car Wash, South East Melbourne, Victoria

We will respond to your request within 30 days. In some circumstances, we may need to verify your identity before processing your request. We will not charge a fee for making an access request, though we may charge a reasonable fee for the cost of providing access in complex cases.

If we are unable to give you access to the information you have requested, we will provide you with written reasons for that decision.

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10. Complaints and Concerns

If you believe that Sparky Car Wash has handled your personal information in a way that does not comply with the Privacy Act 1988 (Cth) or the Australian Privacy Principles, we encourage you to contact us first so we can attempt to resolve your concern directly.

Step 1 — Contact Us: 📧 hello@sparkycarwash.com.au 📞 03 XXXX XXXX

We will acknowledge your complaint within 5 business days and aim to provide a full response within 30 days.

Step 2 — Office of the Australian Information Commissioner (OAIC): If you are not satisfied with our response, or if you do not wish to contact us directly, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

🌐 www.oaic.gov.au 📞 1300 363 992 ✉️ GPO Box 5218, Sydney NSW 2001

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11. Third-Party Websites and Links

Our website may contain links to third-party websites — for example, our Google Business Profile, Facebook page, or online booking platforms. This Privacy Policy applies only to the Sparky Car Wash website and our direct business operations.

We are not responsible for the privacy practices of any third-party websites. We encourage you to read the privacy policies of any external websites you visit via links on our site.

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12. Children’s Privacy

Our services and website are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child under 18, please contact us immediately and we will take steps to delete that information promptly.

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13. Changes to This Privacy Policy

Sparky Car Wash reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or for any other reason.

When we make material changes to this policy, we will:

• Update the “Last Updated” date at the top of this page
• Post the updated policy on our website at https://sparkywash.com.au/privacy-policy/
• Notify customers of significant changes via email where appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.

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14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Sparky Car Wash handles your personal information, please don’t hesitate to get in touch:

Sparky Car Wash 📧info@sparkywash.com.au
📞 +61 432 680 830
🌐 https://sparkywash.com.au
 📍 South East Melbourne, Victoria, Australia